3-5 times. how can i stop this? if it helps i have windows xp professional service pack 2. i have a feeling it has to do with my printer because when i tried scanning something to my computer it said i had to install document viewer for it. i just canceled it because i didn't have the disc it needed. ever since it has popped up when i boot up my computer and i have to close it over and over again. can anyone tell me how to stop this?