where can i complain my defective Nokia E71 aside from nokiacare?

[RoN1]

i need to email and raise my complaint to someone in the position from Nokia Asia or Nokia Philippines. I am asking for a replacement of my unit since what i happen to bought was unfortunately defective, as in no mishandling on my part occurred. Please help.

 

[Bintang]

If it's within the guarantee period, why not just take it back to the shop you bought it from... or a Nokiacare centre? Why wouldn't you want to go to one of their centres? Why email the head offices? It seems a bit extreme to me.
Simply producing your (dated) proof of purchase and warranty card should be enough to have no arguments from them!