Hi, according to my experience, you can try to clean the DVD-R disc or use another blank DVD-R disc to try again, if still have this problem, maybe there's a hardware comptability problem between the DVD-R disc and your dvd burner software, you can follow me to use RZ Free DVD Burner to test your burner drive, it's free and easy to use, it built-in the high compatibility burner(compliant with all popular burner drives and writable cd or dvd discs), it can directly burn any files or folders to any cd or dvd disc(CD-R, CD-RW, DVD-R, DVD+R, DVD-RW, DVD+RW, DVD-R DL, DVD+R DL, etc), so I think maybe it can help you solve your compatibility problem, you could yahoo or google search and download RZ Free DVD Burner, hope it could help you.