Why does my remote only work for the cable functions?

Teddyben

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I have Verizon Fios and the remote changes channels, etc, but will not turn the tv on and off or control volume. It is onlly controlling the cable box functions and not the TV in my bedroom. I have a Toshiba. I have tried every code that Verizon gave me when they did the installation. It worked for awhile and all of a sudden would not work. I changed the batteries too. Help!
 
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