My WoW account was compromised and I am trying to get it back. I sent in a recovery form and have been waiting to get it back..... they just sent me an e-mail saying this -
Greetings,
Thank you for contacting us with your concerns regarding the account recovery process. We appreciate and understand your perspective, and we apologize for any inconvenience caused by this matter.
Please understand that the World of Warcraft account **** was temporarily disabled because we suspected it may have been compromised.
Our goal with the recovery process is to protect players by preventing the account from being accessed by someone not authorized to do so in the World of Warcraft Terms of Use (http://us.blizzard.com/en-us/company/legal/wow_tou.html).
In order to protect your privacy and security, we will be unable to restore access to the account until we have received the documentation requested in our original email to you. It is important to note that we are unable to assist any player in regaining access to an account not created in his or her own name.
As a reminder, only the Account Administration department can address questions or concerns you may have about the account recovery process. To learn more about how we are able to assist you, please visit us at http://us.blizzard.com/support/article/21505.
Please remember that the security of the account you are using is crucial. We recommend following the http://us.battle.net/security/checklist on our Account Security site at http://us.battle.net/security/.
Thank you for your understanding.
Whats this mean?!?!? And what is my service ticket number used for?? I dont know where to enter it or anything.
Greetings,
Thank you for contacting us with your concerns regarding the account recovery process. We appreciate and understand your perspective, and we apologize for any inconvenience caused by this matter.
Please understand that the World of Warcraft account **** was temporarily disabled because we suspected it may have been compromised.
Our goal with the recovery process is to protect players by preventing the account from being accessed by someone not authorized to do so in the World of Warcraft Terms of Use (http://us.blizzard.com/en-us/company/legal/wow_tou.html).
In order to protect your privacy and security, we will be unable to restore access to the account until we have received the documentation requested in our original email to you. It is important to note that we are unable to assist any player in regaining access to an account not created in his or her own name.
As a reminder, only the Account Administration department can address questions or concerns you may have about the account recovery process. To learn more about how we are able to assist you, please visit us at http://us.blizzard.com/support/article/21505.
Please remember that the security of the account you are using is crucial. We recommend following the http://us.battle.net/security/checklist on our Account Security site at http://us.battle.net/security/.
Thank you for your understanding.
Whats this mean?!?!? And what is my service ticket number used for?? I dont know where to enter it or anything.