wtf i pay to use trend micro on my laptop and its infected something called

[cheapsaint]

personal antivirus? this sucks so bad my wife uses the laptop for just surfing the web and now shes got viruses out the ying/yang thanks to the thing call personal antivirus any advice on getting computer cleaned like it was day 1 ? cause im out of ideas im just a little peeved that i payed for trend micro to protect our computers so we can get on the internet and yet trend micro does not detect anything on my wifes laptop.