alt key popped off my laptop?

Sje

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This is the laptop i have:
http://www.frys.com/product/6893506

I just got it on the 27th and am already having issues. The enter key sticks a lot and today when i pressed clt+alt+delete, the alt key wiggled then fell off...
On top of that, I keep having issues when starting up.. it takes forever to load the 'welcome' page and freezes as soon as it goes to the desktop.
Is this just a crappy laptop? or what..?
 
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