Anyone else have this problem with verizon about replacing broken phones?

[xgloryisdeadx]

Ok so I got an enV2 back in about september. It worked great until decmember when the ok button stopped working. But it was under warrantly luckily so I got a new one. Except they had none in stock so they had to ship it to me. Whatever no big deal I guess. I didn't end up getting the new one until january cause I was on vacation. Luckily the old one still worked so I just used that. The part that was still working anyways. Well now its march and my phone has stopped charging. I went in today but they told me they were out of stock AGAIN and they would ship me a new one probably on monday. Now this is no big deal to most people maybe but I am an avid texter and am kind of displeased about this service. Is it that hard to keep a few extras in stock? And I'm also not too happy that this phone that is supposed to be oh so great (and let me add is actually pretty nice outside of all of its breaking flaws) keeps self-destructing on me after just a couple months. Verizon really needs to step up their service and products. This is more of a rant but as far as the question goes has anyone else experienced anything similar to this from verizon?

 

[mCroninFanm]

My daughter has experienced this with her enV2. Got it 04/30/08, several months later the ok button had "technical difficulties" and they exchanged it for a new one. Recently it happened again plus the 7, 8 and 9 buttons weren't working on the front either. Unfortunately when I took it back in they had "techs" there and they kept saying that they couldn't replace it unless they could recreate the problem but had seen the firmware needed upgrading so they did that in hopes that that would fix the problem. Started happening again the very next day. Took it back in and got another tech who gave me the same BS about having to recreate it. I told her it's kind of hard to bring it in when you get a call from your kid who is in school and you're at work. Luckily, another tech who happened to be there the night before saw us and said that there were problems. But like you they had to ship it to us as they didn't have any in stock. Apparently it is a popular phone that is the reason they have a problem keeping it in stock. The did opt to let me go to another store which was about 30 minutes away to get one there but honestly didn't feel like driving so I let them ship it. So far (knock wood) no problems.

But it's not Verizon it's the manufacturer of the phone that has to step up on their products. I even called LG before I took the phone to Verizon to see if they've had complaints. Unfortunately, their call center has changed since the last time I contacted them. The first time I got Texas, this time it was obvious that it was a call center in India.....which was useless!

Now my daughter's friend got her enV2 about 2 months after my daughter and she is on her 6th replacement. But for some reason she just goes in and they replace it, no questions asked, no hassles, none of this BS about having to recreate the problem, etc. I don't know what's up with that but I told my daughter that if the phone has the same problem again we are bringing her friend with us!