Computer/phone Bluetooth Connection (Windows 7)?

~Sóloyo~

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Hi,
I am trying to figure out how to make my computer (it is an HP) recognize my cell phone's bluetooth device. When I go to the Bluetooth tab under the control panel and click "add a wireless device," no wireless device shows up on the list. My phone's Bluetooth is turned on and it is discoverable. I have tried to change the Bluetooth properties on my computer, making it discoverable to other Bluetooth devices, but when I click on that option it says that "an error occurred" and that the "Bluetooth device might be unplugged." What does this mean? How can I get my computer to recognize my phone?

I appreciate any advice you can give me.
 
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