...PLEASE HELP ME!? My dell printer's power button has been on for weeks, it won't turn off. My whole printer won't work, yet it is plugged in. Even if I try to change the cartridges, when I lift up the hood, nothing moves, I have to move the cartridges towards me. My printer is frozen, it hasn't done anything in weeks, yet it's plugged in and the power button is on but won't turn off. WHAT DO I DO??