still_ballin2007
New member
- Jul 4, 2008
- 3
- 0
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Alright, I rented a few movie at Hollywood Video. After viewing it, I let my sister borrow it so she can see it. She said she would return it, and she returned it early. Problem is, she returned it to Blockbuster by mistake, since we rarely ever go to Hollywood Video for movies.
So we call, and they said Blockbuster needs an employee from Hollywood Video to pick it up. We call Hollywood Video, and they said the manager was going to go to Blockbuster to pick it up and it wouldn't be a problem.
The next day we call to confirm if they got it from Blockbuster. They said they didn't, but a manager was going to do it. Same thing happens a second time, and they said they still didn't get it. So then we get a call saying the movie is late etc. We call them telling them that the manager was going to get it.
They tell us that we have given them a "different story" each time, and we have to pay for the movie and late fees...WTF. They're the ones delaying, delaying, delaying!
My sister said she'll pay no problem, but she's calling higher level management to oversee the situation. Should she have to pay just because they don't go over there to get it?
So we call, and they said Blockbuster needs an employee from Hollywood Video to pick it up. We call Hollywood Video, and they said the manager was going to go to Blockbuster to pick it up and it wouldn't be a problem.
The next day we call to confirm if they got it from Blockbuster. They said they didn't, but a manager was going to do it. Same thing happens a second time, and they said they still didn't get it. So then we get a call saying the movie is late etc. We call them telling them that the manager was going to get it.
They tell us that we have given them a "different story" each time, and we have to pay for the movie and late fees...WTF. They're the ones delaying, delaying, delaying!
My sister said she'll pay no problem, but she's calling higher level management to oversee the situation. Should she have to pay just because they don't go over there to get it?