I need help as a virus may have blocked my internet access even though i...

[TheBroom]

I don't rate Norton at all, there's a Removal Tool in my profile that you will need to run to completely remove it.
You say that you downloaded AVG too, I don't rate that either but some people think it is ok.

Run the quick scan with malwarebytes anti-malware then reboot and run the full scan and reboot again.
Ensure your anti-virus is up to date, if you don't have one I can recommend Avast Home Edition for free http://www.avast.com/eng/avast_4_home.html or NOD32 if you don't mind paying http://www.eset.com/
Some software that I'd recommend you running weekly are:-
malwarebytes anti-malware http://www.malwarebytes.org/mbam.php
SUPERantispyware http://www.superantispyware.com/download.html
Spybot Search and Destroy http://www.safer-networking.org/index2.html
Select the free versions if applicable.
I'd also recommend you run ccleaner http://ccleaner.com every day to clear your "crap" It has 2 scans, cleaner and registry, remove or fix all that it finds but repeat the registry one until nothing is detected.
Please ensure that you check for updates before running these tools.
After a malware attack and clean It's always a good idea to switch off System Restore, reboot, switch it back on, create a new restore point then reboot again.
Hope this helps.

NB: Tip - If you find that you are unable to run a program eg: mbam-setup.exe try changing it to something random like 5488gdhrf.exe and try again.

Feel free to contact me if you need a hand.

 

[wkdlush07]

...have now deleted the virus ? I been working on this problem for the last few days when i realized that a trojan horse back door entered my computer when 'Norton' did not pick it up. I was advised by PC world to re-install Norton internet security but once it installed the computer shut its self down and i cannot reinstall it as the documents are no longer there. so i clicked on the my internet browser 'mozilla firefox' and it no longer was able to establish a connection :s so i checked other computers that i have in my house nd the internet connection was fine so i downloaded aVG and the updates files on to a memory stick a put it onto the infected computer and it found 4 trojan horse backdoor, generic 6 . app virus which aVG the deleted and sent to virus vault but the problem is still occurred that i can no longer access my internet as when it, connect it will only connect to the router ( but i cannot acces 192.168 etc no more ?) and all the ip settinging are default setting also there arnt no packets been sent or received :S ive tried flushing the dns , renew ip but it will not work . when im connected it say connected with limited activity which i read means password is incorrect but i decided to take the password of my router to see and it came up with all the same results has anyone can any ideas that could possibly help me ??

 

[grizzom]

Virus's,Malware,Spyware, or just some scumbag taking over your computer! I hate that so much that I put this little ditty together to put a stop to all this bullshit
There's two very good security programs that are very easy to use and their free versions are better than most expensive programs like Mcaffee,Norton,Avg etc! Malewarebytes antimalware and Comodo firewall pro.
A video is better than a thousand words so I put a few videos together from my main man"Matt" They explain how to install and use these programs. I'll give you the link for the videos 1st than the free download.So get out the popcorn,sit back and watch some videos and start killing those pesky bugs
NOTE ay very close attention to the part about a tool called file asassin it will help you when the bugs freeze up your computer!
1.http://www.youtube.com/watch?v=3TiP5JJHwTE
2.http://www.youtube.com/watch?v=kPk_ttavhbo
3.http://www.youtube.com/watch?v=r_pgf_kqYqc
Download:http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button
1.http://www.youtube.com/watch?v=ybKUfd4LLwA&NR=1
2.http://www.youtube.com/watch?v=R0ayIdm2N2k&NR=1
3.http://www.youtube.com/watch?v=IWFSMp2qiG0&NR=1
4.http://www.personalfirewall.comodo.com/download_firewall.html
Download:http://www.personalfirewall.comodo.com/download_firewall.html
http://www.personalfirewall.comodo.com/download_firewall.html
There you go! I hope this helps you out, Ive been using these programs and they keep me safe! If you have any questions or are still having a bug problem feel free to drop me a email at [email protected] and I will get back to you as soon as I can.Thank you for the 2 points Grizz