i need help returning a cellphone to wall mart?

[avatar]

i just bought a cellphone from wall mart and it looked like it had ben returned but i went ahead and bought it wen i got home and looked at it the cellphone had signs of use and some minor scratches on the back and the charger was missing. So when i tried to return it they told me i had to bring the charger back so i told them that's why im bringing it back because it doesn't have a charger all they said was well im sorry. So she went ahead and checked the serial number and they didn't match. it looks like someone brought it back with a different phone in it. So my question is can i do anything about it?

 

[FredS]

Stand your ground. Tell Wal-mart exactly what you told us. They sold you a defective piece of merchandise, and it's their responsibility to make it right.

Don't get angry or raise your voice. Just stay calm and assertive. Basically, you just need to convince them you are not lying (like the previous owner of the cell phone did).

 

[RyanM]

Basically once you leave the store...you are SOL. If you noticed something fishy at the store, your responsibility as a consumer was to address that concern immediately.