Phone Insurance Question! Please Help!?

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gypsy

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okay... my answer is based on the information from 2007... but i am guessing that it hasn't changed much

I worked in customer service for verizon

the warranty is actually from a different company.. and there is a co-payment with that warranty of $50

and, when they get your phone & take it apart & see the evidence of water damage... then it is likely that the phone won't be covered..... but, in the event that they do cover water damage these days

then the next answer would be... they will send you a rebuilt phone that is the same version as the phone you have now... they might even rebuild your current phone.... and they will have you mail it in and allow 30 days

you only other option is to go to a Verizon Wireless store that is a direct store & not a verizon wireless authorized dealer... pick the largest Verizon Wireless corporate owned store in your area.. and ask the store manager if he can offer you a rebuilt unit rather than you having to wait on another phone

If you go to a different phone, then you will pay the retail price and it will extend the contract that you are on

You will not be able to up-grade using your warranty.. only as a contract extension & with your paying for the up-graded phone.
 
I currently have the LG Ally from Verizon Wireless (VZW) I got the phone around September, 2010 and I had it insured in case anything were to happen. I kinda dropped it in water the other day, and it isnt working properly. The representitive from the Verizon store (the one i spoke to when i purchased it) said if anything happened, i could take it back to the store and get it replaced for no charge. I went by a month ago with my sister when she got another phone, and we saw the same representative. He asked if everything was fine and i said yes. He said that if anything happened to my phone, i would most likley get a different phone for replacement (since they dont make the Ally anymore) then he also said if i could get a phone of my choice if i paid the price difference. Im unsure what he ment by that. I would like to replace the Ally with the Samsung Continuum. Am i allowed to do that? and if i am, what exactly do i have to do and will I still be able to do that if I went to a different Verizon store with different reps? Thanks!
 
okay... my answer is based on the information from 2007... but i am guessing that it hasn't changed much

I worked in customer service for verizon

the warranty is actually from a different company.. and there is a co-payment with that warranty of $50

and, when they get your phone & take it apart & see the evidence of water damage... then it is likely that the phone won't be covered..... but, in the event that they do cover water damage these days

then the next answer would be... they will send you a rebuilt phone that is the same version as the phone you have now... they might even rebuild your current phone.... and they will have you mail it in and allow 30 days

you only other option is to go to a Verizon Wireless store that is a direct store & not a verizon wireless authorized dealer... pick the largest Verizon Wireless corporate owned store in your area.. and ask the store manager if he can offer you a rebuilt unit rather than you having to wait on another phone

If you go to a different phone, then you will pay the retail price and it will extend the contract that you are on

You will not be able to up-grade using your warranty.. only as a contract extension & with your paying for the up-graded phone.
 
okay... my answer is based on the information from 2007... but i am guessing that it hasn't changed much

I worked in customer service for verizon

the warranty is actually from a different company.. and there is a co-payment with that warranty of $50

and, when they get your phone & take it apart & see the evidence of water damage... then it is likely that the phone won't be covered..... but, in the event that they do cover water damage these days

then the next answer would be... they will send you a rebuilt phone that is the same version as the phone you have now... they might even rebuild your current phone.... and they will have you mail it in and allow 30 days

you only other option is to go to a Verizon Wireless store that is a direct store & not a verizon wireless authorized dealer... pick the largest Verizon Wireless corporate owned store in your area.. and ask the store manager if he can offer you a rebuilt unit rather than you having to wait on another phone

If you go to a different phone, then you will pay the retail price and it will extend the contract that you are on

You will not be able to up-grade using your warranty.. only as a contract extension & with your paying for the up-graded phone.
 
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