Razer Blackwidow Alt buttons do not work.?

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Lookin'Boy

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My Razer Blackwidow keyboard has two alt buttons both do not work. Anyone know what I should do or how to fix it?

Thanks
The problem occurred before Razer Synapse 2.0, I currently have it now it does not help at all. I updated the firmware/drivers using it and both ALT buttons don't work still.
 
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