Updating my BlackBerry to new OS 6, and I think it has frozen!?

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mims

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I have a BlackBerry Bold 9700 and have just tried to update the OS to BlackBerry 6, its got pretty far through but has now frozen on the screen saying "Loading applications from device..." The screen has gone grey and hazy! What should I do? something that wont mess up my BlackBerry? I do have it backed up though
 
I had this same issue when trying to update my Curve to OS 5.0 via the desktop software. It froze up my phone and after waiting four hours for it to un-freeze, I finally lost my patience and unplugged it from my PC. I then did the wireless update on my phone itself and it went through and was done in less than ten minutes, if that long. So if the problems persists and you're using the desktop software, I would suggest doing the same thing.

On my phone the wireless update is located under setup>options>advanced options>wireless update so I would imagine the steps would be pretty much the same to get to yours if you wanted to try that route.

If this is the way you're trying to update, then I would try a battery pull if the phone is still froze, as follows...
With the device on, remove the back cover, remove the battery and leave it out for 20-30 seconds, then put the battery back in and power on the device. The battery pull (referred to as a hard reset) is recommended by RIM to cure or solve about 95% of the issues that might face a BB. That's because removing a BB battery severs the device from its power source, resetting the network connection and rebooting the handheld operating system (OS). Pulling the battery will often re-install service books that might have gotten messed up, usually fixes most network connectivity issues and any java errors you might be getting on the device. Also, doing so does not remove applications, data, settings, etc. It is good to do, really, about 1-2x a week.

If that still doesn't work then I am at a complete loss and would suggest you ask on the crackberry forums as someone there may have another idea.

Hope this helps and good luck!
 
I had this same issue when trying to update my Curve to OS 5.0 via the desktop software. It froze up my phone and after waiting four hours for it to un-freeze, I finally lost my patience and unplugged it from my PC. I then did the wireless update on my phone itself and it went through and was done in less than ten minutes, if that long. So if the problems persists and you're using the desktop software, I would suggest doing the same thing.

On my phone the wireless update is located under setup>options>advanced options>wireless update so I would imagine the steps would be pretty much the same to get to yours if you wanted to try that route.

If this is the way you're trying to update, then I would try a battery pull if the phone is still froze, as follows...
With the device on, remove the back cover, remove the battery and leave it out for 20-30 seconds, then put the battery back in and power on the device. The battery pull (referred to as a hard reset) is recommended by RIM to cure or solve about 95% of the issues that might face a BB. That's because removing a BB battery severs the device from its power source, resetting the network connection and rebooting the handheld operating system (OS). Pulling the battery will often re-install service books that might have gotten messed up, usually fixes most network connectivity issues and any java errors you might be getting on the device. Also, doing so does not remove applications, data, settings, etc. It is good to do, really, about 1-2x a week.

If that still doesn't work then I am at a complete loss and would suggest you ask on the crackberry forums as someone there may have another idea.

Hope this helps and good luck!
 
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