Why doesn't my Benq DVD drive open?

Chaosinsanity

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I have a benq dvd drive, it wasn't working and it wasn't opening. I cleaned the lens and now I figured out that the tray opens without the top metal casing. It opens fine with the bottom casing. Does anyone know how to fix this problem? I don't even know if it's ok to remove the top metal casing permanently. I don't want to but if there's a fix for it I'd be glad to fix it. Thanks for anyone's reply and help!
 
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