Why is windows xp sp3 messing with the DVD/CD rom?

AngelW

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Ever since I installed windows xp sp3 on my mothers computer she have been having trouble getting it to read discs in the CD rom. Specifically when she tries to play Sims 2, she puts the Mansions & Garden Stuff disc in to play the game and gets an error message asking to put the disc into the drive. I have checked with the disc in the drive and window is telling me the drive is empty, I have even tried reinstalling the drivers and running the automated trouble shooter from microsoft but still no joy.
Can anyone suggest a solution for this?
 
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