why wont the two rear speakers not work in my Onkyo HY-S3200 home theater system?

Ryan

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It is brand new and i can play music through all the other speakers except for the left rear speaker, and the right rear speaker. i do realize that there are different modes to play music which uses the different speakers, but i still cant get them to work when plugged into the appropriate slot. Do i have to program them or something? Please help. Thank you
 
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