how can we update FTA receiver software, if any?

ajays

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my FTA receiver is receiving VERTICALLY polarised signal only. it is not receiving HORIZONTALLY polarised signals. is this software or receiver problems? pls tell in details.
 
It is unlikely a software issue.

It is likely a setting for the LNBF type, or a hardware problem with the receiver, LNBF, or coax wiring or connections.
 
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