i bought a dvd off someone and is till havent recieved it, what should i do?

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spiderpigttt1

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it says it has been posted, but that was nearly 1 week ago
it was off playtrade, and my mam says i have to wait 15 days before i can claim for it being lost in the post, or something like that
 
Where from? If Ebay and you used Paypal, then contact the buyer, if not helping then raise a dispute through paypal.
 
If you did it via credit card, you can issue a chargeback (call your credit card company if you don't know what it is). However, it may take some time in the mail. You should request the tracking number, so see where it is in the process of delivery (like if it's stuck in toledo or something).
 
Well in case you haven't noticed the Royal mail have been holding strikes all over the place.

And legally you can't do anything until 28 days have past. The same with the Post Office. They wont take any action for 28 days for missing items in the post.
 
Wait up to 10 days then phone if you have not recieved, you may get another sent to you or a refund
 
Send an email to the seller and ask if he has sent the item, and when.

If you still do not receive it, you can claim insurance (if you applied for it) and/or open a dispute with the seller.
 
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