I have been with pretome for some time now.First point is I believe the site is down,all torrents red.I tried to login it came up cannot display the page.What I would suggest you do is use the email you gave them when you 1st joined.But at this stage emailing them [email protected] I sent a email asking what is wrong with the site,as a IT tech the email failed.So I do think the site is down I don't know why.Hope this helps.