NEED HELP WITH RE-SETTING NOKIA N8 (in Australia)?

M

monkey

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hey, so i purchased a nokia n8 at the start of this year, (jan 2011) and everything has been running beautifully. i now just would really like to delete everything and restore my n8 to 'manufacturer settings.' i have tried entering that ' *# ' code in to my dial pad and i have also tried going in to
"Settings > Phone > Phone Management > Factory Settings > Delete Data & Restore"
but with both options, my phone has asked me to enter a Lock Code. i actually don't have any codes active on my N8 but when i go into 'Phone and SIM Card' settings and select 'Lock Code', it prompts me to enter my lock code (which doesn't exist as of yet).

i did previously have a lock code on my n8 which i had forgotten. i called a nokia assistant and he asked me a 'security question' then gave me a code which basically 'deleted' the fogotten code so my phone was fine after that.

this morning i called a Nokia assistant explaining my situation and he told me that the only way i could reset my phone was by entering the 'lock code' WHICH DOESN'T ACTUALLY EXIST!!! Help ?!?!?!?
> > > > to NANCY BEE: yes! i did also try that code but a screen with 'CODE ERROR' came up. :( :( :(
 
did u try the default code of 12345?
Also, a hard reset of a symbian^3 device is a last resort, u may end up missing some vital apps.
*edit: then u need to put the code u created when u changed it. Its strange because u said they deleted the code u set and reset it. We are both talking about lock code and not pin code, yes?
 
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