sky internet wireless all of a sudden not working please help?

[ashleighh]

hi i have a laptop and sky internet ,,,wireless or supposed to be ,,, it di work as wireless but all of a sudden stopped well my wireless light alays still on but wont work wireless...i have phoned them nimerous times they promise to send a new one but it never comes they have got me to run all sorts of tests ver the phone which convenient for them requires the line line to go dead lol...thing is it been goin on that long now the warrenty is up please help dunno wer the prob lies i have used reuters belonging to others and they dont work

 

[PKR]

Unfortunately it is difficult to help you as you include no useful information. However look at the following

Can you connect with a wired connection?
Can you connect to the router wirelessly on another computer?
Can you connect to other routers wirelessly with the laptop?
Can you detect other routers wirelessly with the laptop?

Try reseting the router.
Can your laptop detect the router? If not is the wireless turned on on the laptop? is wireless enabled on the laptop? (control panel/network connection in xp or control panel/network and sharing centre, manage network connections in vista)
Are you entering any security key correctly? (to be sure make a wired connection and copy and paste the key from the configuration pages)
Try the different channels each router can operate on 13 different frequencies try them
Try different security types, your router will likely support WPA and WEP