So here is the case, I called T-mobile service regarding billing reasons, they resolved my problem helped me set up auto bill charge, but at the end of the conversation the Rep said " I noticed you don't have any data service on any of your cell numbers, would you like free month trial on its a Holiday permutation we are running" I asked if it requires any extra fees, charges, or contracts and When must I cancel so I won't be charged after trial? Rep answers : No fees, charges, or contracts just call us before 01/14/2011 to cancel and we won't charge. I decided SURE WHY NOT! All my family had data, but only 1 of us used it 1 time during the whole month! So I called Them on 01/13/2011 to cancel and I explained to representative that I want to cancel all Data services wave all date fees because my family did not use anything even during "Holiday trial period" The Rep tells me only 1 of you cell phone numbers qualified for that the rest will be charged even if data service will currently be canceled!!!! I WAS PISSED I CLARIFIED THAT I RECORD ALL MY PHONE CONVERSATIONS IF SHE SURE SHE WON'T REFUND THEM? "NO"I got this rep's name and ID, but forgot get other's REP Name and ID#. WHO SOLD DATA SAMPLE TO ME!
BUT AS SAID BE I GOT ME DIGITAL PHONE RECORDING DEVICE, AND STARTED LISTENING FROM THE MIDDLE OF ALL FILES AND FOUND IT IN 2.5 HOURS!!!
NOW GIVE ME ANY FEEDBACK OR HOW SHOULD I LEAD MY NEXT CONVERSATION WITH T-MOBILE'S BILLING DEPARTMENT, """BECAUE I FOUND THE RECORDED FILE WHERE CELL REP TALKED TO ME TELL'S HER NAME, AND GIVES ME OFFER FOR FREE MONTH OF DATA SERVE ON PHONES NOT 1 BUT ALL LINES!!!" SHOULD i TRY BLACKMAIL THEM SOMEHOW, SHOULD I TRY ASKING NEXT REP TO REMOVE AND NOT TELL THEM i FOUND IT , ASK WHAT IF i FIND RECORD OR HAVE PROVE THAT THIS SHOULD HAVE BEEN FREE DATA SAMPLES FOR ALL LINES NOT JUST 1!!! YOU THINK THE REP WOULD OFFER GIVING ME FREE CREDIT OR WAVE BILL FOR 1 FULL MONTH FOR THEIR MISTAKES????
OR IS IT ALWAY OK FOR COMPANY TO MAKE MISTAKES BUT NOT CUSTOMERS???
LOOK FORWARD HEARING BACK FROM YOU BYE
BUT AS SAID BE I GOT ME DIGITAL PHONE RECORDING DEVICE, AND STARTED LISTENING FROM THE MIDDLE OF ALL FILES AND FOUND IT IN 2.5 HOURS!!!
NOW GIVE ME ANY FEEDBACK OR HOW SHOULD I LEAD MY NEXT CONVERSATION WITH T-MOBILE'S BILLING DEPARTMENT, """BECAUE I FOUND THE RECORDED FILE WHERE CELL REP TALKED TO ME TELL'S HER NAME, AND GIVES ME OFFER FOR FREE MONTH OF DATA SERVE ON PHONES NOT 1 BUT ALL LINES!!!" SHOULD i TRY BLACKMAIL THEM SOMEHOW, SHOULD I TRY ASKING NEXT REP TO REMOVE AND NOT TELL THEM i FOUND IT , ASK WHAT IF i FIND RECORD OR HAVE PROVE THAT THIS SHOULD HAVE BEEN FREE DATA SAMPLES FOR ALL LINES NOT JUST 1!!! YOU THINK THE REP WOULD OFFER GIVING ME FREE CREDIT OR WAVE BILL FOR 1 FULL MONTH FOR THEIR MISTAKES????
OR IS IT ALWAY OK FOR COMPANY TO MAKE MISTAKES BUT NOT CUSTOMERS???
LOOK FORWARD HEARING BACK FROM YOU BYE