Who or how to complain about SEARS Black Friday SCAM?

leila

Member
SEARS advertised Black Friday Sale price of $579 for Kenmore washer & dryer set - to begin at 4 am. We went; waited in line for 2 hours - in the rain. Once inside, we were the only people to be first in line at the appliance counter.
When asked what how we could be helped. I handed him my Sears card & said I wanted to purchase the washer & dryer set located right next to us. He said "Oh, those all sold last night by 9:30"
Apparently, they had allowed customers to select purchases, pay & receive a ticket & receipt.
HOW IS THIS EVEN REMOTELY FAIR? Everyone who wants to partake in these sales... should be on an equal playing field. I really am ticked off because had I known that I could conveniently lock in the darn sale at 9:30 pm INSTEAD OF 4 o'clock in the morning.... I certainly would have done so. Does anyone know how I can deal with this? Someone needs to know how ridiculous this set-up really is!
A total of 14 sets had been sold! The advertisement specifically stated: "No online orders -- NO Rainchecks" Well, it certainly ought to apply, if one actually DOES wait for two hours in the RAIN!
 
U

Unregistered

Guest
Sounds like those were purchased by EMPLOYEES. Try sears.com to get contact info. Good luck and I hope they will do something in your favor.
 

AtheistMantis

New member
Coming here was a good first step...

You need to write a letter up and start telling your story to any online forum you can...

Twitter, LiveJournal, FaceBook, MySpace, eMail a copy to Sears Corporate, mail a copy to the CEO of Sears and make it a "Signature Required" to make sure that s/he PERSONALLY has to sign for it...

If you don't stop complaining and telling the world about the bait-n-switch, they will have to take you seriously eventually!

Sears Corporate:
http://www.searsholdings.com/
 
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