my home THEATRE (surround sound) will not play the sound properly?

kwakers

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when I put a dvd in to play, it plays all the reviews leading up to the the main film at normal volume. but then when the main film starts it will not play the main characters voices. well it does play them but at a very muffled sound. I can play my CDs on it with no problems (very strange) any help will be appreciated.
 
Most home theater has an adjustment for configuration the speakers and along with the volume control for each speaker. Open your owners manual and follow the instructions, Hope this will help you out.
 
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